Frequently Asked Questions (FAQ)
How long does it take to ship my order?
The delivery time is usually 3-4 working days within Austria and Germany . International orders may take a little longer. You will receive a shipping confirmation as soon as your order is on its way.
Can I change or cancel my order after purchase?
If you would like to change or cancel your order, please contact us as soon as possible. As long as the order has not been shipped, we can make changes or cancel the order.
How can I subscribe to the newsletter?
Simply sign up for our newsletter by entering your email address in the registration field on the website. This way you won't miss any news or exclusive offers.
Which payment methods are accepted?
We accept all common payment methods such as credit card, PayPal, direct bank transfer and advance payment .
What do I do if my product arrives damaged?
If an item is delivered damaged, please contact us immediately with a description and photos of the damage . We will find a solution as quickly as possible.